Frequently Asked Quesions
Below is a list of FAQs that will assist you during and after your e-voucher purchase. If a question is not answered below, please contact us on our WhatsApp Support Channel.
How do I create an account?
We do not create accounts on our online shop. Instead, your order will be processed as a guest checkout. This approach is designed to protect your privacy, as no personal account will be created on our site.
By not storing personal accounts, we ensure that in the unlikely event our website is compromised, no one can make fake orders using your information.
If you need access to past orders, please email us at enquiries@waterfrontcharters.co.za from the email address you used to place the order. This step is important to verify your identity and provide you with the necessary information.
What is a Token?
When purchasing from this website, your booking is not automatically reserved. This is to ensure that the desired cruise is available, and if not, that an alternative vessel is available to accommodate your cruise.
As such, once you complete your purchase, you will receive a Token Number. This token number serves as reference to your purchased cruise.
Waterfront charters will then send you a WhatsApp message requesting final confirmation and additional information (such as the ‘in case of emergency’ – I.C.E. details).
What should I do if I paid but didn’t receive a confirmation after payment was made?
While rare, it’s possible that your payment was successfully processed, but due to a technical issue—such as closing or refreshing your browser too soon, or a brief internet disruption—your order may not have been completed on the Waterfront Charters website, and you might not receive a confirmation email.
If this happens, please contact us right away via WhatsApp at +27 64 093 5650 or email us at ‘enquiries@waterfrontcharters.co.za’.
Important: Be sure to use the same email address or phone number you used when placing your order so we can locate your payment quickly.
Once we verify your payment, we’ll complete your order manually and send your confirmation email.
Which card facilities does Waterfront Charters support?
Waterfront Charters accepts all Visa and Mastercard credit and debit cards for payment of cruises and purchases.
Unfortunately, our systems do not cater for American Express or Diners Club cards.
Please note, it can take up to 48 hours for your payment to reflect on our bank account.
Where must I go to board a cruise?
Do not go directly to the vessel. Thirty minutes (30 min) before departure, please present yourself at the booking office to check in and receive boarding pass. Please visit our CONTACT PAGE for more information.
What is your age policy in relation to ticket prices?
Adult prices on the website apply to persons over the age of 18 years. All the Waterfront Charters vessels carry adult lifejackets aboard equivalent to the total passenger capacity of the vessel; this ensures we always have sufficient lifejackets for all guests.
Children are defined as persons from 5 years old to 17 years of age and qualify for the children price. Some older children will fit into adult lifejackets; for safety reasons, we also carry a number of children lifejackets in addition to the adult lifejackets. If you have questions when boarding please consult a crew member.
Toddlers are regarded as children aged four and under, and this category includes infants. They travel FREE with adults. We do not have lifejackets for toddlers as they generally cannot be fitted. Toddlers are therefore the responsibility of an accompanying adult, and for safety reasons must stay under their control at all times aboard the vessel.
Are toddlers free on all Waterfront Charters cruises?
Toddlers are always free but are only permitted aboard our motorised cruises. Due to the more extreme nature of sailing cruises, it is deemed unwise for babes in arms and toddlers to be taken aboard our two yachts. Waterfront Charters will always err on the side of safety and put the wellbeing of passengers above all other considerations.
If toddlers are free aboard a cruise, do they also need vouchers?
Yes. Waterfront Charters need to know the exact number of potential and actual passengers aboard any vessel on any trip. This is not only for statistical purposes, it is also an important safety requirement. When booking please purchase vouchers for all potential passengers, regardless of age.
Can I purchase a cruise on a specific vessel?
Jacqui – Any thoughts?
You advertise a ‘Sunset Champagne Cruise’. What happens if it’s cloudy or raining?
On most occasions, we will sail. Whilst a visible sunset would be the best possible aspect of a sunset cruise, Waterfront Charters have no control over the weather! A cruise with or without that visible sunset is still a wonderful experience, and most of our guests are happy to take the trip and enjoy all the other aspects of an Atlantic adventure. The only time we will not sail is if the skipper of the boat deems it unsafe or too unpleasant at sea.
There is an accurate weather forecast page on the Waterfront Charters website: it is worth checking in advance to make sure the weather looks like it is going to fine for your trip. If you are concerned, change the date of your proposed trip.
What is the difference between the Sunset Champagne Cruises and the Champagne Cruises?
Both trips are 90 minutes in duration, and both include Sparkling Wine and a cash bar.
DIFFERENCES:
- Sunset Champagne Cruise: The Sunset Champagne Cruise leaves before Nautical Sunset and is timed to return to harbour in the dark, affording the opportunity to watch a Cape Town Atlantic sunset.
- Champagne Cruises: The Champagne Cruise is an earlier cruise that normally leaves two hours before the Sunset Champagne Cruise and returns to harbour in daylight prior to sunset. The R50 difference in price is an effort to make the earlier trip more affordable to family groups who are looking for a pre-dinner cruise.