3.1 Cancellation Policy – Private Charters – (Exclusive Hire )
3.1.1. The Cancellation Fee will be 100% of the Private Charter Rate should the client cancel the charter within 2 Days ( 48 Hours ) of the departure date of the Private Charter.
3.1.2. In the case of Special Private Charters over Christmas Day, Boxing Day, New Year’s Day, New Year’s Eve, Valentine’s Day, Easter Weekend and Ocean Race Events, the Cancellation Fee payable by the client will be 100% of the Private Charter Rate.
3.1.3. In the unlikely event that we as Waterfront Charters cancels the Private Charter for any reasonable reason, such as Engine Failure, then Waterfront Charters will not be held liable for any additional losses incurred by the person or company chartering the vessel. Waterfront Charters will endeavour to find a suitable replacement vessel if required and any additional extra costs in chartering an alternative vessel will be for the client’s account.
3.2 Cancellation Policy – Scheduled Cruises (on a Per Person BASIS)
3.2.1. The client will be liable for a 100% cancellation fee if the client does not arrive for a booked Scheduled cruise and does not inform the office. All non-arrivals for booked cruises are termed as “No Shows.”
3.2.2. To receive a full refund, clients may cancel up to 24 hours before the experience start date in local time-zone. No refunds will be given after this time period. Please email cancellation request to email@example.com.
3.2.3. In the case of Special Scheduled Cruises over Christmas Day, Boxing Day, New Year’s Day, New Year’s Eve, Valentine’s Day, Easter Weekend and Ocean Race Events , the Cancellation Fee will be 100% of the Scheduled Cruise ticket price.