Terms & Conditions

1. Right of Admission

Right of admission is reserved, and all passengers bear the sole risk of injury to their person or loss or damage to their property from whatsoever cause arising, and they acknowledge that they waive and abandon any claim or claims which they may have against the owners, master or crew of the vessel arising from any cause whatsoever including the negligent action or omission of the owners, master or crew of the vessel.” All passengers are required to be in possession of a valid boarding pass before boarding a vessel. No access will be granted at any time without a boarding pass.

2. Payment

2.1 .1. A 50% deposit must be remitted and received within 7 days of receipt of the Private Charter invoice.
2.1.2. Full payment must be received at least 7 days prior to the event.
2.1.3. Private Charters must be booked for a minimum of 2 hours over the sunset period (between 17h00 and 21h00 depending on the time of year.)
2.1.4. Full payment is required before a ticket or boarding pass is issued. A boarding pass is required for access to the vessel.
2.1.5. If payment is not made within the time of the agreed arrangement, the agreed fee will be raised at prime plus 5%.

2.2 1. Enquiries and provisional bookings are only confirmed when they have been paid. A booking will only be ticketed on the day of the cruise.

3. Cancellation

3.1 Cancellation Policy – Private Charters – (Exclusive Hire )

3.1.1. The Cancellation Fee will be 100% of the  Private Charter  Rate should the client cancel the charter within 2 Days ( 48 Hours ) of the departure date of the Private Charter.
3.1.2. In the case of  Special Private Charters  over Christmas Day, Boxing Day, New Year’s Day, New Year’s Eve, Valentine’s Day, Easter Weekend and Ocean Race Events, the Cancellation Fee payable by the client will be 100% of the Private Charter Rate.
3.1.3. In the unlikely event that we as Waterfront Charters cancels the  Private Charter  for any reasonable reason, such as Engine Failure, then Waterfront Charters will not be held liable for any additional losses incurred by the person or company chartering the vessel. Waterfront Charters will endeavour to find a suitable replacement vessel if required and any additional extra costs in chartering an alternative vessel will be for the client’s account.

3.2 Cancellation Policy – Scheduled Cruises (on a Per Person BASIS)  

3.2.1. The client will be liable for a 100% cancellation fee if the client does not arrive for a booked Scheduled cruise and does not inform the office. All non-arrivals for booked cruises are termed as “No Shows.”
3.2.2. There will be no cancellation fee if the client emails ( info@waterfrontcharters.co.za )  the office 6 hours before the scheduled departure time and moves the booking to another available day.
3.2.3. In the case of Special Scheduled Cruises over  Christmas Day, Boxing Day, New Year’s Day, New Year’s Eve, Valentine’s Day, Easter Weekend and Ocean Race Events , the Cancellation Fee will be 100% of the Scheduled Cruise ticket price.

4. Refund Policy

4.1. A written request must be submitted to us within 72 hours after the booked cruise; for administrative reasons we cannot countenance late claims.
(Management will consider exceptional circumstances should the client have been unable to submit a request within that time frame, but reserve the right to turn down requests for reimbursement that they deem to be gratuitous or outside acceptable time limits.)

5. Catering & Bar

5.1. All catering is to be finalised at least 5 days prior to the event, including all payments for such catering.
5.2. All bar tabs are to be settled before disembarking the vessel at the end of the Chartered Cruise (unless prior arrangements have been made.) A 10% gratuity will be charged on all bar tabs.
5.3. If the charter is cancelled due to bad weather or any other reason, the client will be responsible for any catering arrangements made. (See cancellation policy above.)

6. Damages

6.1. Waterfront Charters (Pty) Ltd reserves the right to charge for pilferage or damage to the vessel and/or its equipment and instrumentation.

6.2. All passengers, once aboard the vessel, fall under the direct authority of the Skipper and vessel owners and undertake to comply with any requests and/or instructions issued to them by such persons.

6.3. Passengers undertake, at all times, to respect the environment and will not intentionally pollute, damage or otherwise harm sea life and the surrounding environment.

Website terms

The names, trademarks, service marks and logos of Waterfront Charters appearing on this site may not be used in any advertising or publicity, or otherwise to indicate Waterfront Charters sponsorship of, or affiliation with, any product or service, without Waterfront Charters prior express written permission.

Claim your voucher

Step 1:
Receive the voucher within minutes by email. If you put in the incorrect email address, or do not receive the email, please email us at: info@waterfrontcharters.co.za

Step 2:
Make a reservation by either calling, visiting or emailing us and reserve your place. We will  need to verify your voucher details as these will secure your reservation. (See below.)

Step 3:
To redeem the voucher: visit the office at least 30 minutes before departure, hand in your voucher and receive a boarding pass ticket. (NB: You must first have done step 2 and reserved a seat.)

Step 4:
Board the vessel by show your boarding pass. Enjoy the cruise!

*Vouchers have to be claimed within 52 weeks (12months) of purchase.


These terms and conditions were updated on 10 September 2019 at 11:05.