Terms & Conditions

1. Right of Admission

Right of admission is reserved, and all passengers bear the sole risk of injury to their person or loss or damage to their property from whatsoever cause arising, and they acknowledge that they waive and abandon any claim or claims which they may have against the owners, master or crew of the vessel arising from any cause whatsoever including the negligent action or omission of the owners, master or crew of the vessel.” All passengers are required to be in possession of a valid boarding pass before boarding a vessel. No access will be granted at any time without a boarding pass.

2. Payment

2.1 .1. A 50% deposit must be remitted and received within 7 days of receipt of the Private Charter invoice.
2.1.2. Full payment must be received at least 7 days prior to the event.
2.1.3. Private Charters must be booked for a minimum of 2 hours over the sunset period (between 17h00 and 21h00 depending on the time of year.)
2.1.4. Full payment is required before a ticket or boarding pass is issued. A boarding pass is required for access to the vessel.
2.1.5. If payment is not made within the time of the agreed arrangement, the agreed fee will be raised at prime plus 5%.

2.2 1. Enquiries and provisional bookings are only confirmed when they have been paid. A booking will only be ticketed on the day of the cruise.

3. Cancellation

3.1.1. The Cancellation Fee will be 100% of the Private Charter Rate should the client cancel the charter within 48 hours (2 days) of the departure time.
3.1.2. In the case of Special Charters over Christmas Day, New Year’s Day, New Year’s Eve, Easter Weekend and Ocean Race Events, the Cancellation Fee will be 100% of the Private Charter Rate.
3.1.3. Waterfront Charters will try to arrange as best an alternative it is possible should the charter be cancelled for whatever reason by us and will not be held liable for any losses incurred by the person or company chartering the vessel. Any additional extra costs in chartering an alternative vessel will be for the client’s account.

3.2.1. The client will be liable for a 100% cancellation fee if the client does not arrive for a booked cruise and does not inform the office All non-arrivals for booked cruises are termed as “No Shows.”
3.2.2. There will be no cancellation fee if the client calls the office 2 hours before the scheduled departure time and moves the booking to another day.
3.2.3. In the case of Special Scheduled Cruises over Christmas Day, New Year’s Day, New Year’s Eve and Easter Weekend, the Cancellation Fee will be 100% of the Scheduled Cruise ticket price.

4. Catering & Bar

4.1. All catering is to be finalised at least 5 days prior to the event, including all payments for such catering.
4.2. All bar tabs are to be settled before disembarking the vessel at the end of the Chartered Cruise (unless prior arrangements have been made.) A 10% gratuity will be charged on all bar tabs.
4.3. If the charter is cancelled due to bad weather or any other reason, the client will be responsible for any catering arrangements made. (See cancellation policy above.)

5. Damages

5.1. Waterfront Charters (Pty) Ltd reserves the right to charge for pilferage or damage to the vessel and/or its equipment and instrumentation.

Website terms

The names, trademarks, service marks and logos of Waterfront Charters appearing on this site may not be used in any advertising or publicity, or otherwise to indicate Waterfront Charters sponsorship of, or affiliation with, any product or service, without Waterfront Charters prior express written permission.

Claim your voucher

Step 1:
Receive the voucher within minutes by email. If you put in the incorrect email address, or do not receive the email, please email us at: info@waterfrontcharters.co.za

Step 2:
Make a reservation by either calling, visiting or emailing us and reserve your place. We will  need to verify your voucher details as these will secure your reservation. (See below.)

Step 3:
To redeem the voucher: visit the office at least 15 minutes before departure, hand in your voucher and receive a boarding pass ticket. (NB: You must first have done step 2 and reserved a seat.)

Step 4:
Board the vessel by show your boarding pass. Enjoy the cruise!

*Vouchers have to be claimed within 52 weeks (12months) of purchase.

Updated


These terms and conditions were updated on 12 July 2018 at 16:28.

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